Support & FAQ

How do I get help?

Email us at hello@peersbridge.org or message our Telegram bot @Peersbridge_bot. Tell us what happened and, if you can, include a screenshot — it helps us resolve your issue faster.

How do I delete my account and all my data?

You can delete your account and all associated data at any time:

1. Open the app and go to your account settings.
2. Choose "Delete account" and confirm.
3. Your personal data is removed from our active systems — we do not hold your account behind a hidden recovery window. We keep only the limited records the law requires us to retain (for example, transaction/tax records, identity-verification records, and abuse-report evidence), for the period the law requires, and then delete or anonymize them.

Prefer that we do it for you? Email hello@peersbridge.org and we will delete your account and data on request.

Is my data used for ads or sold?

No. The PeersBridge app contains no advertising, no advertising identifiers, no third-party analytics or tracking SDKs, and no data-broker integrations, and we do not sell your data. Everything we collect is used only to make the app's features work. Full details are in our Privacy Policy.

Are my messages encrypted?

Yes. Direct messages are end-to-end encrypted using AES-256 with an elliptic-curve (ECDH) key exchange, so our servers relay and store only encrypted content and cannot read your messages. To be transparent about the limits: the current implementation uses a static key exchange, so it does not provide forward secrecy, and encrypted messages are stored on our servers in encrypted form. See the Privacy Policy for the full encryption and security details.

How do I manage or cancel my subscription?

It depends on where you subscribed. On iPhone/iPad (App Store): subscriptions are billed by Apple, so you manage or cancel them in your Apple settings — open Settings → your name (Apple ID) → Subscriptions, or open the App Store, tap your profile, then Subscriptions. On Telegram/web: manage your subscription from your account page, or contact us and we'll help. Cancelling stops the next renewal; you keep access until the end of your current paid period.

How do I report a problem or a user?

You can report inappropriate behavior directly in the app, or contact us at hello@peersbridge.org or @Peersbridge_bot. We take safety seriously and review every report.

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